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Paying your rent and other fees
How do I book?
- Call the number of the property you wish to stay at.
- Or if you’re passing the property, you can just pop in and give us a call.
How do I pay?
You need to pay your refundable deposit at the time you sign your tenancy. You can pay in cash or by cheque. You can pay your rent in any of the following ways:
- Upfront in one go by, cash ,cheque or draft.
- Termly by direct debit (3 or 4 payments throughout the year).
- or 12 instalments by direct debit.
Paying By Direct Debit:
You will be given a Direct Debit form with your tenancy (if you chose to pay in more than 1 installment). If you haven’t already, you need complete and return it to the Accommodation Team onsite straight away.
What to do if your Direct Debit fails:
A payment will need to be made immediately. Failure to do this will mean that you will incur late charges and your guarantor will be informed.
Changing your bank?
If you change your bank account at any time during your stay, please make sure you let your onsite Accommodation Team knows.
What happens if you don’t pay your rent?
Late Charges. What are they?
If we don’t receive your rent on the payment date it is due, then you will incur a charge of £35.00 plus VAT. Our Debt Recovery Team will send you a letter to let you know that this has been added to your account. It’s your responsibility to ensure your rent is paid on time.
Your Guarantor will be informed!
If we don’t receive a payment on time our Debt Recovery Team will send a letter to you and your Guarantor. A late charge will also be added to your account.
Payment Plans/ financial difficulties
If you're experiencing financial difficulties, waiting for your loan or if you are unable to pay the full amount, then please see your Accommodation Team onsite. They will try to help you to pay the outstanding amount . If we do not hear from you. You may find more late payment fees are added to your account.
If no payment is received
If you or your guarantor doesn’t make a payment, our Debt Recovery Team will contact you. Each time a letter is sent you will incur a late charge and this could eventually lead to legal action being taken against you and you guarantor.
Debt collecting action. What is this?
If no payment is received, your details will be passed to a credit collections company. They will contact you regarding this debt on our behalf. Failure to pay may lead to court or eviction action be taken.
What does the monthly rent cover?
This is for your room and the shared facilities of the property
When do I get my refundable deposit back?
When you book with us, you need to pay two months deposit and one month rent. If you cancel before you move in, we keep the payment. We keep the deposit while you live with us and at the end of your tenancy, assuming the room and its belongings (including the shared kitchen and lounge areas) are in the same condition as when you moved in, and you’ve paid all your rent, you’ll get it right back.
What about the Tenancy Deposit Protection Scheme? What does this mean for me?*
Tenancy Deposit Protection (TDPS) is a new piece of legislation introduced by the Government in April 2006, for landlords in England and Wales. The purpose of the scheme is to protect tenants from unscrupulous landlords, who have been accused in the past of taking amounts from deposits unfairly. The legislation ultimately protects you, the customer, but also allows EzeeHome to follow a very streamlined process for disputes after check out .This also ensures that any disputes are dealt with by a third party who’ll make a decision based on information provided by EzeeHome and Customers.
Do I need to pay council tax?
If you are a student then you will not need to pay council tax.
Living with us
Is there a curfew?
No. At EzeeHome we believe in independent living.
Can we have a party?
We don’t want to stop you from having a good time and want you to enjoy living with us, so yes, you can have a party but we do ask that you keep the noise down and think about your neighbors.
Can I have guests staying?
It’s your home so you can have guests staying over.
How do you decide who I will live with?
We allocate houses on your preferences. We will make your group or you can select your own group and let us know.
How can I find out who I’m living with?
Once we make your group we will give share your contact number with other house mates and you can have a chat before you leave for United Kingdom.
Can I live with my friends?
Yes, you can book as a group.
Do I need to buy a TV Licence if there is a T.V?
All homes in the UK require a TV licence. You will need to buy a TV licence for your room and if you live in a shared flat and have a TV in the common area you are also required to purchase a shared licence. For more information on TV licensing visit www.tvlicencing.co.uk.. Please note that EzeeHome are not held responsible for ensuring you have a valid television license.
Contacting us
You can provide us with feedback about how we’re doing at any point, through the following ways:
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